Returns and Cancellations
Change or cancel an order
If you need to change any details of an order you have placed with us – delivery address, quantity, or cancel it completely – please contact our Customer Services team as soon as possible. To ensure goods arrive promptly, we aim to process all orders within 1-2 hours of being placed on our site, so it is important to notify as straight away if you don't want your order to be held up. Our Customer Services are available Monday to Friday by: phone 03333 44 80 44, email firstname.lastname@example.org, and LiveChat.
Your right to cancel
Under the Distance Selling Regulations, you have the right to cancel an order from the moment it has been placed on our site right up until 14 days from the day after you receive the goods. If there has been no fault on our part then you will be expected to cover the cost of return; and it's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused. If you wish to exercise your right to cancel, you can notify our Customer Service team by email. Please remember to include your original order number.
Returns Policy & Procedure
We hope you will be pleased with your purchase, however, if for any reason you should wish to return something bought from us, we will be happy to refund or exchange a product provided it is sent back to us in a fully re-saleable condition. Please notify us within 30 days of receiving your order and return in original, undamaged packaging.
Where you are withdrawing from your purchase within 30 days after delivery, and there's been no error on our part, you will need to cover the return postage costs. If you use our Freepost information or a collection is arranged, we'll deduct the return postage from your overall refund. Refunds are normally issued within 5-7 working days. Please note: Due to hygiene reasons, we may not offer a full refund if headsets have been handled in any way or worn.
Return Process for Unwanted Items
To arrange for an unwanted item to be returned, just give us a call on 03333 44 80 44 or via our contact form and a member of our Returns Department will respond within 24 hours with all the details you need to return your order to us.
If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item (in which case the item will be returned to you), or deduct 20% of the original selling price from the refund amount.
If anything you have purchased from us becomes defective or develops a fault, we will be happy to exchange the product provided it is still under guarantee. If the fault occurs within 30 days of receiving your order then you also have the option to return the goods to us for a full refund. All we require is your order reference/invoice number to locate your order on our system, and we will cover the return postage costs.
Return Process for Faulty Items
If you think your product may be faulty, we’ll do our best to resolve the problem as quickly as possible. We'll ask you to provide information on the product and the problem.
To arrange for a faulty item to be returned, just give us a call on 03333 44 80 44 or via our contact form and a member of our dedicated Returns department will respond within 24 hours with all the details you need to return your order to us.
Upon receipt, we will examine the returned item(s) and notify you via email of the outcome. For replacement, you will receive an email to confirm the dispatch and tracking details. For refunds, we will email you to confirm this has been processed (Refunds are normally issued within 5-7 working days). If no fault is found by our technician, a 20% charge for diagnoses will be applied to your account and the product sent back to you.
Please note: your guarantee does not cover faults that have occurred from natural wear and tear or miss-use.