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Returns policy for unwanted goods

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within 14 days and in original, undamaged packaging.

If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item (in which case the item will be returned to you), or deduct 20% of the original selling price from the refund amount.

We will refund the price of the item to the purchaser or exchange the product once it is received by us and the product has been examined. The delivery charge of £6, incurred by liGo when sending the goods to the purchaser originally, will be deducted from any final refund amount calculated.

Please note: Due to hygiene reasons, we cannot accept return of headsets (of any type) if the product has been handled in any way or worn.

liGo return process for unwanted items

For all unwanted returns, the form here must be completed:

A member of the liGo returns department will then contact you within 1-2 working days.

If your return is accepted, you will be issued with a RMA returns number and details of where to send your unwanted item by email.

Upon receipt, we will examine the returned good(s) and notify you by email of the outcome. Refunds are normally issued within 5-7 working days

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