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Returns policy for faulty goods

We hope that you will be pleased with your purchase. Should you wish to return anything bought from us that has developed a fault, we will be happy to exchange the product provided it is still under guarantee and a valid proof of purchase is supplied (such as an invoice, receipt, copy of bank statement etc).

For all faulty returns, the form must be completed. Please click here for the form.

A member of the liGo returns department will then contact you within 2 working days.

If your return is accepted, you will be issued with a RMA returns number by email and details of where to send your unwanted item to. Please follow these instructions carefully and send the item back in its original box (with further protection if desired) to avoid damage in transit. Any damage during transit may invalidate your guarantee and the item returned back to you.

Upon receipt, we will examine the returned good(s) and notify you by email of the outcome. Any replacement will be issued and you will receive a further email notifying of the dispatch.

If no fault is found by our technician, a 20% charge for diagnoses will be applied to your account and the product sent back to you.

Please note: your guarantee does not cover faults that have occurred from natural wear and tear or miss-use.

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